lusa777 FAQ
Users of lusa777 ask questions across several areas: how to set up and secure an account, how deposits and withdrawals work, what football and casino games are available, and how to contact our support team. This page answers the most common questions so you can get started quickly and understand how our platform operates.
Below you'll find answers to questions about account registration, KYC verification, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, e-wallet), game rules, and account security. If your question isn't covered here, our support team is available in English and Indonesian via live chat, email, and phone — typically responding within subject to verification for live chat or one business day for email.
For detailed information about our terms of service, privacy practices, or legal obligations, please refer to our terms and conditionsprivacy policyand legal noticeThese pages explain your rights, our responsibilities, and the jurisdiction-restricted nature of our services.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, and data deletion
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers; deposit ranges and fees
- Games and marketsfootball betting on Liga 1, Piala AFF, Champions League, live-dealer tables, slots, and esports
- Support and account carehow to contact our team, loyalty tiers, and account security
Find answers to frequently asked questions about opening an account, making deposits and withdrawals, understanding our games, and getting support from our team.
Account and registration
If you forget your password, visit the login page and click the "Forgot your password?" link. Enter your email address or username, and we'll send you a password reset link to your registered email. Click the link within the timeframe provided (typically 24 hours) and create a new password. If you don't receive the email, check your spam folder or contact our support team. We can verify your identity using your registered phone number or KYC documents and help you regain access to your account.
When you register on lusa777, you provide your full name, email address, mobile phone number, date of birth, and residential address. You also choose a username and password. After registration, we ask you to verify your email and phone number. To complete KYC (Know Your Customer) verification, you'll upload a copy of your government-issued ID (KTP), proof of address (utility bill or bank statement), and a selfie holding your ID. This process typically takes one business day. Verification is required before you can deposit funds or withdraw winnings.
To request deletion of your account and personal data, contact our support team via live chat, email, or phone. Provide your username and registered email address. We will close your account and anonymise your personal information (name, email, phone, address). However, we retain your betting history and payment records in anonymised form for a minimum of five years to comply with financial regulations. After that period, we delete all remaining data. You can request account closure at any time, and we'll process it within one business day.
Payments and transactions
We do not charge fees on deposits or withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), the full amount reaches your lusa777 account. When you withdraw, funds are sent to your original payment method with no deduction. However, your bank or mobile wallet provider may charge their own fees — we recommend checking with them. Withdrawals to mobile wallets are typically processed instantly, while bank transfers may take one to three business days depending on your bank.
We support deposits starting from a minimum amount (typically around our welcome offer) up to a maximum per transaction. The exact limits depend on your payment method and account verification status. mobile banking, local payment, online payment, e-wallet, and mobile banking each have their own transaction limits set by the wallet provider. local payment transfers and direct bank transfers (online payment, e-wallet, mobile banking, local payment) may have higher limits. For the most current deposit ranges, check the deposit page in your account or contact our support team. We recommend starting with a small deposit to familiarise yourself with the process.
Games and markets
We offer betting markets on major football leagues and tournaments, including Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and World Cup qualifiers. Markets cover match outcomes, goal totals, player performance, and live in-play betting during matches. We also list esports markets (Mobile Legends, Free Fire, PUBG Mobile), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). The available markets change based on the tournament calendar and live events. Check the lusa777 app or website for the current schedule.
Our loyalty programme rewards active users with points based on deposits, bets placed, and games played. Points accumulate in your account and can be redeemed for bonuses, free bets, or account credits. As you earn more points, you progress through loyalty tiers (Bronze, Silver, Gold, Platinum), each offering higher rewards and exclusive perks. Higher tiers may include faster withdrawal processing, dedicated support, or special promotions during major tournaments like Piala AFF or Champions League. Your tier status is displayed in your account dashboard. Points do not expire as long as your account remains active.
Support and account care
You can contact our support team via live chat, email, or phone. Live chat is available 24/7 and typically responds within subject to verification. For email, send your question to our support address and expect a response within one business day. When you contact us, provide your username, registered email, and a clear description of your issue. If your issue involves account access or payment problems, have your KYC documents ready for verification. Our team operates in English and Indonesian. For urgent account security issues, use live chat for the fastest response.